Client Care
Concierge
Questions, sourcing, sizing, after-sales — answered by a person, not a chatbot.
Available 11:00 AM – 8:00 PM, every day.
What We Handle
One person, six kinds of help
Every request below lands with the same small team that handles the pieces daily.
- Product recommendations 01
- Tell us what you're looking for and we'll point you to what's already in the store.
- Private sourcing 02
- Looking for a specific piece we don't currently have? We source on request.
- Rare and hard-to-find pieces 03
- For sold-out styles and limited editions, concierge is often the fastest route.
- Styling support 04
- Advice on sizing, pairing and care, from people who handle these pieces daily.
- Gifting 05
- Help choosing a piece for someone else, including gift-ready presentation.
- After-sales support 06
- Questions about an order, a return, or the care of a piece after delivery.
Private Sourcing
Can’t find it on the shelf?
Discontinued styles, rare colourways and collector pieces, sourced on request — with the same in-house inspection as our own stock.
How Sourcing Works